GUEST SERVICES
Car Parking
You can enjoy 4 hours free parking when you spend £35* or more in Outlet. We have over 2,000 spaces available in Car Parks 2, 3 or 4.
To claim your free parking simply take your parking ticket and receipts to the Welcome Desk, which is at the main entrance on your departure. *See here for full terms and conditions.
Bag Drop
Heading in to The O2 arena for a show?
Leave your Outlet shopping bags with us for free while you enjoy the show. Open from 4pm on event days. Find us at Guest Services, just behind the grand staircase near the main entrance.
Shopmobility
Click here to find out more about the specialist facilities and services at Outlet to help you navigate your way around with ease and comfort.
In order to hire a wheelchair, customers will be required to present 2 forms of ID. One to be a photo ID and one to be a recent utility bill/bank statement showing your current address.
Wheelchairs and scooters are limited and will be hired out on a first come first served.
To submit a request click here.
Kiddy Cars
A fun new way to keep the kids entertained as you shop up to 70% off RRP on your favourite brands.
Choose a car from our selection of custom blue, pink and gold models, located on the upper level between Sunglass Hut and Cloud 9 coffee.
Kiddy Cars are priced at £8 a day.
All bookings are made via the Kiddy Cars app and each hire requires a £30 deposit which will be paid back to you once the hire period has ended.
It’s easy to book a car, simply download the ‘Kiddy Cars’ app on iOS or Google Play and follow the on-screen instructions.
Kiddy Cars are subject to availability on a first come, first served basis. Children must be over 12 months old to ride and no taller than 120cm for our cars.
For safety reasons, an adult must always accompany the child. See full T’s & C’s here.
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We are closed.
In respect to the funeral of Her Majesty Queen Elizabeth II taking place on Monday 19 September 2022, Icon Outlet will remain closed throughout the day. The O2’s bars and restaurants, along with Hollywood Bowl, TOCA Social, and BOOM BATTLE BAR, will be opening to customers from the later time of 13:00.
For further information, please contact the relevant vendor directly.