To help everyone visiting and working at The O2 stay safe we’ve made some changes to how we operate:


Face Coverings

In line with government guidelines, it’s mandatory for you to wear a face covering at all times during your visit to The O2 (if you’re medically able to do so and aged 11+). They can be safely removed when you’re seated to eat or drink.




Keep left
There is plenty of space inside but please keep to the left as much as possible, following the floor markings and respect the one way systems that have been put in place.




Contactless transactions
For your protection we will only be accepting card or contactless payments, and please follow instructions from store staff when making a purchase.



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Health & hygiene
Our thorough cleaning regimes have been extended, with additional hand sanitising stations provided and regular deep cleans in all public areas.




Social distancing
Maintain social distancing wherever possible during your visit. From time to time, we may need to manage the number of visitors at The O2 and in our stores.




Be kind
Be considerate to other visitors, giving them time and space to enter and exit stores where required, and understand they may have different requirements to yours.



Our teams are working hard to make this a comfortable visitor experience for everyone and we thank you for your assistance with the new measures.

We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.