In line with current government guidance, we recommend that visitors to The O2 take a lateral flow test before coming to the venue to help manage the risks, and avoid spreading COVID-19. For more details visit Coronavirus: how to stay safe and help prevent the spread – GOV.UK (

To help everyone visiting and working at The O2 stay safe we’ve made some changes to how we operate:


Face Coverings

In line with the latest government guidelines, face coverings are mandatory in all shops within Icon Outlet and whilst walking around The O2. They can be safely removed when you’re seated to eat or drink.




Contactless transactions
For your protection we will only be accepting card or contactless payments, and please follow instructions from store staff when making a purchase.



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Health & hygiene
Our thorough cleaning regimes have been extended, with additional hand sanitising stations provided and regular deep cleans in all public areas.





Be kind
Be considerate to other visitors, giving them time and space to enter and exit stores where required, and understand they may have different requirements to yours.



Our teams are working hard to make this a comfortable visitor experience for everyone and we thank you for your assistance with the new measures.

We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.